Tuesday, January 28, 2020
Wonderland Hotel Quality Management Case Study Essay Example for Free
Wonderland Hotel Quality Management Case Study Essay John Chan, Wonderland Hotel’s general manager, has a major public relations problem related to a banquet for TC International that was a complete disaster. The Vice President of TC International is extremely disappointed and upset about the entire banquet. The Vice President felt that every aspect of the banquet from the cocktail reception, to the table setup and flowers, to the food and drinks, to the sound system and photographer were filled with problems and that the Wonderland Hotel had let TC International down badly. After speaking with internal and external players, John Chan discovered that a comedy of errors and miscommunications occurred to render the banquet a failure. First, the technical manager of the PA system was not given enough time to wire the tables because he had to wait for the hotel staff to clear the tables for them. The hotel services manager claimed that he was never told about the type of flowers TC International requested and that the technical group moved the flowers near a heat outlet, virtually destroying the flowers. The conference manager claimed a conference checklist was not supplied to him; therefore he was unaware of the need for video equipment. The head chef and waiter felt the entire evening schedule ran late and that they were both unable to produce adequate food and service due to delays caused by other vendors such as the electricians. Finally, the photographer claimed the conference manager had only booked him for half an hour at 10pm and that he had another booking shortly after. When the photographer arrived, TC International was still in the middle of the meal and the photographer had to leave to attend the other engagement. Had the photographer been aware of the situation, he could have arranged for a partner to stay later. The TC International banquet was a disaster due to lack of leadership, organization, and communication. Also contributing to the failure was a lack of accepting responsibility by the customers and suppliers involved. The external customer is TC International, who is paying a large fee to have a superior banquet executed by Wonderland Hotel. The external supplier is the photographer, who need to be kept informed about time changes in the event scheduling and who should have let the conference manager know of his time limitations due to other engagements. The internal suppliers are the technical manager, hotel services manager, conference manager, and the head chef and waiter. Each of the internal suppliers needs to have time scheduled appropriately to manage each individual responsibility. The internal suppliers each claimed to have been restricted by another internal supplier who infringed on the time each supplier needed to provide superior service. Due to lack of communication and leadership, each internal and external supplier was unaware of the overall affect of time delays and therefore no action was taken to correct the long line of mistakes that contributed to the banquet failure. To prevent similar disasters from occurring in the future, Wonderland Hotel should formulate a Total Quality Management (TQM) strategy. TQM is a management strategy in which an awareness of quality is known in all organizational processes that will lead to increased customer satisfaction (wikipedia, 2007). A key component of TQM is that there is an accountability standard in which every player in the organization holds and understands responsibility to do their part in attaining superior customer satisfaction. In Wonderland Hotel’s case, internal suppliers would understand the need to step up and efficiently organize large events. Each supplier would understand the need for timely delivery of services and quality that would ensure event success. Through increased communication, external suppliers and customers would be educated in their own responsibilities to make the event run smoothly. For example, TC International would be help accountable for communicating all their needs and desires for the event and the photographer would be expected to be available even in the event of a delay in the schedule. All event customers and suppliers would feel a sense of inward responsibility to make the event a success instead of focusing external blame for any problems that occur. Reference http://en.wikipedia.org/wiki/Total_Quality_Management
Monday, January 20, 2020
A Tale of Two Cities Essays: A Critical Analysis -- Tale Two Cities Es
A Critical Analysis of A Tale of Two Cities Three Works Cited A Tale of Two Cities is a novel that is very complex and intense. Once you get to know the characters you can feel what they are going through and form a kind of bond with them. A Tale of Two Cities grabs the reader’s attention with the history of revolutions in the nation and the generations of that time, but it also keeps the reader reading with a sense of a pure violence that is hard to create. The combination of critical literary and historical methods brings out the novels complex structure and intense impact on the reader. Dickens brings out the historical side of the Victorian age with examples and details of the French Revolution and Victorian Revolt. Lee Sterrenburg says that Dickens' vision of the revolution was probably influenced by "a personal day dream only he can fathom. But he is able to render his day dreams in terms of a publicly Victorian Iconography". (Hutter 37) The Victorian revolt happened late in the Victorian Age and was a turning po...
Sunday, January 12, 2020
Is Bigger Always Better? Essay
For centuries, a plump figure was considered attractive in both men and women. Full figures suggested a life of ease and luxury. Still today, children are taught that an older man in a red suit with a rounded midsection is jolly and approachable. Some may even feel that a little fat around the belly is not such a bad thing. Sadly, far too many people have more than a little. Obesity has become a worldwide epidemic that affects individuals psychologically, socially, economically, and physically.            Obesity can strongly affect an individual psychologically and socially. Just as prejudices against race, sex, and religion are common all across the world, so is prejudice against obese people. The AORN Journal states that obese individuals â€Å"often are considered lazy overeaters without will power or motivation [†¦] are slothful, have poor personal eating and exercise habits, are of limited intelligence, and lack self-control (Shortt). Such prejudices have even been seen in physicians who are obesity specialists. According to a study found in Psychology Today, some physicians â€Å"associated fat people with laziness and stupidity and connected them to words like ‘bad’ or ‘worthless’†(Allen). The fact that healthcare professionals have such strong biases reinforces how widespread â€Å"the stigma of obesity is in our society†(Allen).            Unfortunately, prejudice and discrimination carries on into everyday life for the obese individual. Economic hardship may ensue. Employment opportunities may be affected. â€Å"Employers often presume that people who are obese are lazy and have poor work habits: (Allen). This misconception results in job opportunities being denied or limited to the obese. Employers also â€Å"want their companies to be perceived as ‘young, dynamic, and energetic’ so they avoid putting people who are obese in visible positions, erroneously believing that the obese person will not be quick or alter to the public’s needs†(Allen). Although employment opportunities may decrease, expenses related to obesity are on the rise. Clothes and shoes cost more because the items may have to be especially made and ordered. Medical bills for associated health problems begin to pile up. Finding a seat to fit in becomes an added difficulty. For example, many airlines are now requiring obese individuals to purchase two seats to accommodate their wider size. Added expenses pose a serious dilemma, since income rates are lower and poverty rates are higher in families with obese members (Raman).            Emotional suffering, however, may be one of the most painful effects of obesity. Society subtly teaches that attraction equals thin. The pressure from peers does not help either. Obese individuals, especially children and adolescents, are often subjected to endless teasing and ridicule. It is of little wonder that not so thin men and women think of themselves as fat and unattractive. These individuals may start to believe the prejudices about them are true. Such feelings of low self worth lead to depression in many individuals. Thus, depression is often linked to obesity. Concerning children, and article in Psychology Today states, â€Å"The longer a child is over weight, the more he or she is at risk for depression and other mental disorders†(Lawson). Without intervention, these problems can carry on into adulthood. Obese children and adults are at risk for serious emotional problems. The Merck Manual of Diagnosis and Therapy states, â€Å"Problems include disparagement of body image, a condition in which persons feel that their body is grotesque and loathsome.  They believe that others view them with hostility and contempt, which makes them self-conscious and impairs social functioning†(Beers 60). Sadly, these emotional problems may affect personal achievements and relationships. According to the Journal of the American College of Nutrition, then umber of years of education and marriage rates were lower among women who were obese in childhood and adolescence (Raman).            While the psychological, social, and emotional effects of obesity are significant, the physical effects of obesity are far more profound. In fact, the physical effects of obesity are life-threatening. According to the AORN Journal, â€Å"a person who is 40% overweight is twice as likely to die prematurely as a person of average weight†(Shortt). The article continues by stating, â€Å"In 2000, obesity due to poor diet and inactivity cause 16% of all deaths (ie, 400,000), making it the number-two killer after tobacco use (ie, 435,000 deaths)†(Shortt).            Obese individuals are at an increased risk for many chronic medical conditions. The AORN Journal lists type 2 diabetes, heart disease, stroke, hypertension, sleep apnea, osteoarthritis, and some forms of cancer as conditions related to obesity (Shortt). Concerning the increased risk of cancer, Brunner and Suddarth’s Textbook of Medical-Surgical Nursing states, â€Å"Obesity is associated with endometrial cancer and possibly postmenopausal breast cancers. Obesity may also increase the risk for cancers of the colon, kidney, and gall bladder†(Smeltzer 321). The text also correlates obesity and back injuries due to increased stress in the â€Å"relatively weak back muscles†(2051). Several other physical effects of obesity are noted in the Merck Manual of diagnosis and Therapy including orthopedic disturbances of weight-bearing and non-weight bearing joints. The text also states, â€Å"Skin disorders are particularly common; increased sweat and skin secretions, trapped in thick folds of skin, produce a culture medium conducive to fungal and bacterial growth and infections†(Beers 60).            Everyday tasks become a burden to the obese. Climbing a set of stairs, walking to the mailbox, tying shoelaces, and playing with their own children are all considered strenuous activities. The onset of shortness of breath, increased heart rate and blood pressure, seating, and fatigue quickly bring any type of physical activity to an end. The increased stress to the heart due to obesity can eventually lead to chronic heart failure and even death.            The expression â€Å"bigger is better†is true for many things. Weight is not one of them. As waistbands continue to expand, human lives are being endangered. Obesity is a worldwide crisis that brings long-term psychological, social, emotional, and physical effects. A closer look at obesity proves that bigger is not always better. Works Cited Allen, Colin. â€Å"Obesity Doctors Are Weight Biased.†Psychology Today. 29 Sept 2003. Beers, Mark and Robert Berkow. The Merck Manual of Diagnosis and Therapy. 17th ed. West Point: Merck, 1999. Lawson, Willow. â€Å"The Obesity – Depression Link.† Psychology Today. 27 May 2003. Raman, Rita. â€Å"Obesity and Heatlh Risks.† Journal of the American College of Nutrition. 21 (2002). Shortt, Janet. â€Å"Obesity – A Public Dilemma.† AORN Journal. Dec 2004. Smeltzer, Suzanne and Brenda Bare. Brunner & Suddarth’s Textbook of Medical – Surgical Nursing. 10th ed. Philadelphia: Lippincott Williams & Wilkins, 2004.
Saturday, January 4, 2020
Juvenile Crime The Criminal Justice System - 1031 Words
In the 1990s, violent juvenile crime rates had reached record high levels throughout the United States. During these years, many Americans considered the criminal justice system too easy on violent juvenile offenders and demanded reform. Many states, including Florida began to focus efforts on juvenile crime. â€Å"Florida’s criminal sentencing laws and punishment policies from 1980 to 2000 reflected an ongoing, focused effort to deter serious crimes†(Taylor). Crimes were given stricter sentencing guidelines. Serious offenses carried mandatory minimum sentences. â€Å"When it comes to kids and crime, Florida is known and the toughest state in the nation†(Clary). More juveniles are prosecuted as adults than in all other states combined. Juveniles were at the hands of these harsher adult sentences. Juveniles cannot vote, they cannot purchase alcohol or tobacco products, they cannot sign legal documents, they cannot be out after a certain hour, they are deemed too immature to handle their own lives. Juveniles, however can be waived to adult court where they could face sanctions as harsh as life imprisonment. In July 2003, 16 year old Terrance Jamar Graham and three other juveniles attempted to rob a restaurant in Jacksonville, Florida. Graham was arrested and charged with armed burglary with assault and or battery and attempted armed robbery. Under Florida law, 16 and 17 year olds could be tried as adults for most felony crimes at the discretion of the prosecutor. The prosecutorShow MoreRelatedJuvenile Crime Issues in Today’s Criminal Justice System18893 Words  | 76 Pages ©  ©  ©  © chapter 15 Juvenile Justice chapter 16 Drugs and Crime chapter 17 Terrorism and Multinational Criminal Justice chapter 18 The Future of Criminal Justice These individual rights must be effectively balanced against these present and emerging community concerns: Widespread drug abuse among youth The threat of juvenile crime Urban gang violence High-technology, computer, and Internet crime (cybercrime) Terrorism and narcoterrorism Occupational and whitecollar crime  ©  © A right to privacyRead MoreJuvenile Delinquency : Should Severity Of Punishment For Young Offenders Be The Same As Adults?1200 Words  | 5 PagesJuvenile Delinquency: Should Severity of Punishment for Young Offenders Be the Same as Adults? Throughout centuries of development, crime and social safety are still the biggest concerns for a country since it can influence the political, economic, and social aspects. With the evolution of human civilization, more than seventy percent of the world has been urbanized into developed countries. These countries contain advanced technologies, highly-comprehensive policies and economic system. Along withRead MoreFuture of the Juvenile Justice System1280 Words  | 6 PagesFuture of the Juvenile Justice System The future of the juvenile justice system is uncertain. There is a struggle to try a find a way to serve the needs of the juvenile delinquents and issue them a punishment for violating the law. In order to improve the direction of the juvenile justice system, recommendations are needed regarding community involvement, law enforcement, courts, corrections, and the private sector. These recommendations address issues that the system is currently facing and offersRead MoreThe Juvenile Justice System Is A System Modeled To Provide1066 Words  | 5 PagesThe Juvenile Justice System is a system modeled to provide a legal setting where youths account for their wrongs or are offered official protection. A distinct juveniles justice system commenced in the United States over 100 years ago. The first juvenile court was established in 1899. The system is founded under a range of core principles. First, juveniles are different from adults and hence need to be handled differently by the Justic e System. Second, it is argued that juveniles differ from oneRead MoreThe Role Of Parens Patriae Within The Criminal Justice System873 Words  | 4 Pageswithin the Criminal Justice System corresponds with the shaping of juvenile justice. 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Making someone pay for the harm they have caused is an easy concept when it comes to adult offenders; however, what about juvenile offenders? Should juvenile offenders be punished for what he/she has done? When victims want the juvenile offender to be punished for the harm they have caused, this is called retributive justice. Often AmericansRead MoreThe Constitutionality Of The Juvenile Justice System1634 Words  | 7 PagesThe juvenile justice system has grown and changed substantially since 1899, when the nation’s first juvenile court was established in Illinois. Originally, the court process was informal often nothing more than a conversation between the youth and the judge and the defendant lacked legal representation. To replace confinement in jails with adults, the early juvenile courts created a probation system and used a separate service delivery system to provide minors with supervision, guidance, and educationRead MoreJuvenile Offenders And The Criminal Justice System860 Words  | 4 PagesOnce youth is committed a crime he or she must face the criminal justice. Whether it is simple face to face contact with the police officer or trip to juvenile facility, juven ile is becoming part of the criminal justice system. For many youth it is their first contact with the justice system however for some others it is a very familiar process. So once juvenile is making face to face contact with the police officers, his life is in the hands of that officer who can make very important and sometime
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